The LIMS built by a real lab —
not a software company.
Most LIMS vendors have never run a lab. We have. AI Lab Services was designed from the inside out — built on the workflows, compliance requirements, and daily frustrations of operating accredited testing facilities.
Three purpose-built AI agents
Not a generic chatbot. Three specialized agents with deep LIMS context — one for daily operations, one for onboarding, one for support.
LIMS Assistant
An always-on AI agent scoped to your tenant's live data. Ask questions in plain English — it queries your COCs, samples, equipment, and QMS records in real time.
- Sample status and COC queries
- Equipment calibration due-date lookups
- Open CAPA and deviation summaries
- Client and invoice lookups
- Workflow guidance and SOP references
- 30+ purpose-built LIMS tools
Onboarding Assistant
A guided setup agent that walks new tenants through lab configuration — sample types, service types, test methods, clients, disclaimers — one conversational step at a time.
- Conversational lab configuration
- Suggested sample and service types by industry
- Step-by-step team invitation flow
- White-label branding setup
- Progress tracked across sessions
- Hands-off zero-to-live setup
Support AI
An AI that reads your support ticket, checks your account context, and resolves issues in a real-time chat — before a human ever needs to get involved.
- Conversational ticket chat — back and forth until resolved
- LIMS-aware — understands your COCs, samples, and config
- Auto-escalates complex issues with full context attached
- No re-explaining when a human takes over
- Included on all plans
Why labs choose us
The four things competitors can't copy — because they didn't build it from inside a lab.
21 CFR Part 11 Compliant AI Writing
Every AI-generated document — SOP, CAPA, management meeting — is logged with a tamper-proof audit trail. Timestamp, user, model, and prompt hash are captured at write time.
Module-Gated Plan Tiers
QMS, AI agents, and client portal are locked behind plan tiers enforced at the API level. Starter labs get COC/COA/invoicing; Professional and Enterprise unlock AI assistance and the full QMS suite.
True Multi-Tenant White-Label
Every tenant has isolated data, their own logo, brand colors, email domain, and PDF templates. Clients never see 'AI Lab Services' — they see your lab's brand.
Built by a Real Lab Operator
AI Lab Services was designed by the team behind BRS Lab Services — dual-licensed microbial testing labs in Windsor, ON and Canton, MI. Every feature solves a real problem we faced.
Built for regulated industries
Six regulatory frameworks baked into the platform — not bolted on after the fact.
Technical competence & management requirements for testing and calibration laboratories
FDA electronic records and electronic signatures — audit trails, access controls, validation
Food safety modernization act and hazard analysis — traceability, preventive controls
Good laboratory, manufacturing, and current good manufacturing practices
Quality management system standards — process approach, risk-based thinking, continuous improvement
Clinical Laboratory Improvement Amendments — federal standards for human specimen testing
10 QMS modules. One platform.
Quality management isn't a bolt-on. It's woven into every workflow — from sample intake to annual management review.
We built AI Lab Services because we ran out of patience with legacy LIMS that cost $50,000 to implement and still required spreadsheets to manage day-to-day operations. Labs shouldn't have to choose between compliance and usability.
See it in action.
Book a 30-minute demo and we'll walk you through a live tenant — sample intake to signed COA — in real time.